Shipping policy

Return Policy

If you are not satisfied with your purchase for any reason, your priority for a refund or replacement is to send us your request in writing or verbally via customer service within 14 days from the date of receipt.

After we receive your return request The compliance with the refund conditions stated below is evaluated by Pinoo. If approved, your products will be taken back through the shipping company we have contracted with. The cost of returning the product or products you will return will be covered by us. If you wish, you can send the product you want to return to us with a shipping company of your choice, provided that you cover the shipping cost.

As in our stores, you can send the product in its original packaging and with the e-archive invoice on the expense slip section. You must send / bring it with wet signature.

Your products will be returned within 14 days after they reach us via the way you paid them. The reflection of the refund process on your credit card, under normal conditions, takes 2-5 business days, but may vary depending on your bank's procedures.

General Return Conditions

  1. Returns must be made with the original box or packaging.
    2. Returns of products whose original box / packaging is damaged, damaged, incomplete, lost their resalability, and which cannot be purchased by another customer are not accepted. /> 3. The return form in the original invoice should be sent with the product you want to return, in a completely filled in and signed form.
    4. We can plan the repurchase of the products you want to return for you. The back shipping costs of the returns carried by the cargo companies that we have contracted through are covered by us. Otherwise, the shipping company will charge you a transportation fee.

Return of Damaged or Defective Products

While receiving your order, be sure to check that the parcels are FULL and STURDY. Your products are delivered with a delivery note. Within the scope of the e-archive application, your invoice is only created electronically and sent automatically to your e-mail address. Changes and returns cannot be made without submitting an invoice. For invoices issued on behalf of the company, exchange or return can be made with the return invoice of the purchasing company.

The cargo officer will receive a signature from you that you have received the parcels in full and intact. In case of damage outside the parcel, you should not take these products and keep a report to the cargo authority. The exchange of these products will be made within 14 business days. In this case, you will not be charged an additional shipping or product fee.

For the return of damaged or defective products that were received unnoticed during delivery, our Customer Service department may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not consumer-sourced, one-to-one exchange will be made. Together with the product to be changed, the return fields on the original invoice must be filled in completely and sent to us after being signed.

Return Missing or Incorrect Items

If there is a missing product in your order, you should take delivery of your other products and state this as a note before signing for the missing products. On the other hand, if you have the wrong product in your order, you should not receive this product and specify it in writing on the delivery note.

You can contact us by using the Contact Us form or by calling 0216 251 1664 for your return and change requests regarding your order.